At PDFTravel.shop, we strive to provide high-quality digital travel guides. Due to the instant delivery nature of our products, we maintain a strict no-refund policy once a file has been accessed.
1. Non-Refundable Products
All digital travel guides (PDFs) are non-refundable once:
- The download link has been accessed.
- The PDF file has been opened or saved.
2. Exceptions for Refunds
Refunds may be considered only in the following cases:
- Technical issues preventing download/access (not caused by user error).
- Duplicate purchase of the same travel guide.
- Corrupt or incomplete files (we’ll replace the file free of charge).
To request a refund, email us within 3 days of purchase with your order number at:
📧 support@pdftravel.shop
3. File Errors
If your PDF is damaged, blank, or incorrect, contact us immediately. We’ll send a corrected version at no extra cost.
4. Chargeback Policy
Unauthorized chargebacks will be disputed. If unsatisfied, contact us first to resolve the issue—we’re happy to help!
5. Contact Us
For refund requests or policy questions:
📧 Email: support@pdftravel.shop
📞 Phone: +212 689-400857
📍 Address: 13 Cite Essalam , Al-Azhar Oulfa, Casablanca, Morocco